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Learn about our delivery options. How to track you order, how to change the address, etc.
7 articles
What happens if I am not home to receive the order?If absent, a card is left; arrange depot pick-up or pay for re-delivery, or pre-authorize doorstep drop-off.
Can the driver call me 30 minutes prior to delivery?No. Unfortunately this is not a service that the drivers are able to provide.
How long will my order take to arrive?Delivery within Australia varies by zone, ranging from 3-15 business days.
What type of delivery services do you offer?Standard delivery to your door, ground access only, Mon-Fri 9am-5pm. No inside delivery or assembly. Tail lift for large items.
My order hasn’t shipped yet. Can I make a change?Yes. To update your delivery details contact our team.
Can you deliver anywhere within Australia?Yes, we can deliver Australia-wide. (Some restrictions on outlying islands).
Can I change my delivery address before my item ships?Yes. Please email [email protected] or phone (02) 9997 3050 to update your delivery details.